Shipping and Return Policy

Our current processing time is 2 to 5 business days on all orders. After the order dispatch, shipping might take approximately 15-20 business days depending on your country or region unless it is specified in the product description. Most customers receive their order faster than expected, but delays are possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused,  and in its original packaging. You’ll also need the emailed receipt or proof of purchase.

To start a return, you can contact us at support@innobello.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions at support@innobello.com.

Our shipping and return policy: 

1. By placing the order on our store, you accept our shipping/return policy. 
2. Returns are only accepted after approval by our customer support. To begin a return or any other query, please contact the support team at support@innobello.com within 30 calendar days from the date package is delivered.
3. If the item is defective/damaged or not working, please file a claim and provide a proper verification to support@innobello.com. Unverified products will not be entertained with return, exchange or refund. Without verification, we can't resolve your issue. Claims filed after 30 calendar days time window will not be accepted.
4. We do not provide a return label or pay for returns shipping. 
5. Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.
6. Items that are bought with store credit or gift card are not eligible for return. The gift cards and store credits issued by us are not exchangeable or refundable.
7. All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience for our customers.
8. For undelivered or lost packages, please file a claim to support@innobello.com within 60 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted. 
9. If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.
10. In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.
11. Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and canceling/retrieving the package becomes impossible.
12. Refunds or store credit for the returned product will be issued within 30 days after the product is received at our return address.
13. Refund to your products is provided on your original payment method. Change of account details is not accepted for refund.
14. Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us.
15. We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. So any return, refund or claims on product packing are unaccepted. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.